Case Study: How Ascent delivered an critical wing flap for an airline

Case study

How Ascent's airline, USA Jet, helped deliver a critical wing flap 2 hours ahead of schedule

2

Hours early delivery

1,800

Miles by air

40

Miles by ground

Ascent’s network is asset-backed by their own airline, USA Jet, and ground expedite fleet.

Our assets give an added layer of assurance to our customers for all of their shipping needs.

The challenge

An airline operator faced an Aircraft on Ground (AOG) situation in Calgary, Canada, with one of their B737 aircraft. The replacement wing flap that was essential to restoring service was available from a Maintenance, Repair and Overhaul (MRO) provider in Windsor, ON. However, the distance between Windsor and Calgary—over 1,855 miles by truck—meant standard freight options would not meet the critical deadline. Delayed repairs could disrupt passenger schedules, making a timely solution the only option.

The solution

Our team worked closely with the airline to identify the best possible options. We sourced a B757 charter within Canada that would have been sufficient for moving the cargo, however the customer needed to meet budget restrictions. To provide a cost-effective alternative, we arranged for the cargo to be transported in-bond by truck to Ypsilanti, MI, where it could be flown using one of our USA Jet fleet aircraft. The airline selected an MD88, and our operations team immediately launched the plan.

 

Within one hour of confirmation, the bonded truck was dispatched to pick up the cargo in Windsor. After successfully crossing the border, the cargo was unloaded and transferred to the USA Jet team for the flight to Calgary.

The result

Our aircraft departed two hours ahead of schedule, a testament to seamless coordination across teams. The freight was pre-cleared by Customs to expedite final delivery and prevent delays upon arrival at the destination.

 

After landing in Calgary, the replacement wing flap was delivered to the airline’s hangar within an hour, where they were able to restore the aircraft to service just in time. This collaborative effort minimized operational disruptions for the airline and prevented potential delays to their passenger schedules.

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