How Ascent's On-Board Courier Delivered an Organ Transplant
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Headquarters
info@ascentlogistics.com
1.800.614.1348
2068 E Street
Belleville, MI 48111

Login

Headquarters
info@ascentlogistics.com
1.800.614.1348
2068 E Street
Belleville, MI 48111

Case study

How Ascent delivered a life-saving organ transplant with an on-board courier

13

Minutes to quote

5

Hours to final delivery

900+

Mile Trip

Working with Ascent on this on-board courier request was a fantastic experience.

The feedback from the team highlighted the efficiency, stellar communication and attentive service Ascent provided.

The challenge

A transplant logistics provider urgently needed a partner to deliver a human organ—an operation where even the slightest delay could have life-altering consequences. This task required speed, precision and the highest level of care. Ascent’s On-Board Courier (OBC) solution was the ideal choice for this sensitive, time-critical cargo, offering the hands-on approach necessary to meet the mission’s strict demands.

The solution

When Ascent received the urgent transport request, our OBC team was fully equipped to handle the critical medical cargo with a thorough understanding of transplant requirements and regulations. We set in place clear protocols that enabled us to respond immediately, providing personalized attention and expert compliance throughout the process.

 

Our team quoted a solution within 13 minutes. We assigned a dedicated courier to pick up the organ in Dallas, TX within 60 minutes of booking, and they were airborne to Minneapolis, MN an hour later. In advance, we coordinated with TSA and the airline, alerting them of the vital shipment and providing all necessary documentation to ensure expedited screening upon arrival.

The result

Every step of the mission was executed with precision. The organ was hand-delivered to the transplant team in Minneapolis on time and in optimal condition for surgery. Ascent’s rapid response and proactive planning allowed the transplant to proceed without delay, meeting the critical timing required for the life-saving procedure. This successful mission highlighted our team’s dedication to managing urgent healthcare logistics with care and expertise.

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