Each year, shippers spend hundreds, even thousands, of hours examining freight bills for accuracy. A thorough freight audit is necessary to prevent overcharging, but is the time it takes internal resources to audit carrier bills the best use of time? By outsourcing freight audits and payments, many companies can improve their workforce management initiatives.
Wouldn’t you prefer your employees spend time building customer relationships, providing excellent customer experience and focusing on strategic initiatives? Have you ever asked yourself how much time employees spend auditing a freight bill or hassling with a carrier to correct a charge? Will payment delays due to auditing issues deteriorate relationships with your carriers and your credit score?
Studies indicate that the freight industry’s average carrier invoice error rate is 5% to 8%. If the review of carrier invoices and freight settlement is not appropriately managed, companies risk spending more on transportation due to carrier billing errors. You could be throwing away money when you ask time-constrained internal resources to manually audit freight bills.
As your outsourced solution, we become an extension of your team. On average, we save clients 50 hours per week. Aside from managing all invoicing and general ledger coding, our team handles carrier disputes to complete resolution and provides cost-avoidance reporting to help you make better business decisions. In addition to our audit services, we analyze your shipment data to present carrier optimization opportunities, helping uncover additional cost savings opportunities.